Reliance Fish Restaurant – Privacy Policy

1. Introduction

Reliance Fish Restaurant (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our restaurant at 4 Queen Street, Gravesend, Kent DA12 2EE, GB, or interact with us through other means, such as phone, email, or our website www.reliancefishrestaurant.co.uk

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and postal address.
Reservation Information: Date, time, party size, and any special requests.
Payment Information: If you pay by card, we may collect card details through our payment processor. Please note we do not store full credit card details on our systems.
Dietary Requirements and Allergies: Information you provide to ensure we can cater to your needs.
Marketing Preferences: If you choose to receive marketing communications from us.
CCTV Footage: We may use CCTV cameras for security purposes in and around our premises.
Website Information (if applicable): If we have a website, we may collect information such as IP addresses, browser type, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

Reservations and Table Management: To process and manage your reservations.
Order Fulfillment: To process and fulfill your orders.
Customer Service: To respond to your inquiries and provide customer support.
Payment Processing: To process your payments.
Marketing and Promotions: To send you marketing communications about our offers and promotions, if you have consented.
Improving Our Services: To analyze customer feedback and improve our services.
Security and Fraud Prevention: To protect our business and customers from fraud and other security risks.
Legal Compliance: To comply with applicable laws and regulations.

4. Disclosure of Your Information

We may disclose your personal information to:

Third-Party Service Providers: We may share your information with third-party service providers who assist us with payment processing, marketing, and other business operations. These providers are contractually obligated to protect your information.
Legal Authorities: We may disclose your information to law enforcement agencies or other legal authorities if required by law.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

We utilize secure payment processors.
Access to personal data is limited to authorized personnel.
CCTV footage is stored securely.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Reservation data is kept for a reasonable time to manage future reservations and trends.
Financial data is kept as legally required.
CCTV footage is kept for a limited time, and routinely overwritten, unless it is needed for an ongoing investigation.

7. Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request that we delete your personal information, under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal information, under certain circumstances.
Right to Withdraw Consent: If you have provided consent to receive marketing communications, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Reliance Fish Restaurant 4 Queen Street, Gravesend, Kent DA12 2EE, GB Phone: 01474533593

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website (if applicable) or by other means.

Effective Date: 25th Feb 2025